SHIPPING AND RETURNS
We ship worldwide from New York, USA and Marrakech, Morocco*.
* there may be restrictions on shipping to select countries due to government regulations, policies and trade agreements.
Shipping is free for orders of over US$150.
Most orders are processed and shipped within 3-5 business days, and items usually arrive in 5-8 business days once shipped. Shipments to Asia, Australia and Hong Kong may take longer to arrive, typically 8 to 12 days.
We use Canada Post, USPS, Fedex and DHL for shipping. We will send you a tracking number once your order is ready to ship.
Made to order items such as the pom pom blankets are final sale.
We accept returns within 10 business days after delivery of your order. Unless the item was damaged in transit, return shipping costs are the buyer's responsibility.
To return a purchase, email firstname.lastname@example.org.
Discounted and clearance items are final sales. Wholesale orders are also non-returnable. If there are issues or damages to the items you ordered, please let us know within 2 business days after delivery.
Duties and Taxes
There is a trade agreement between Morocco and the US. There are no duties or taxes to pay. For all other countries, please consult with your customs agency to determine the duties and taxes you will pay when receiving your order.
Orders to New York addresses are charged a 8% sales tax fee.